To resolve common installation issues, try one or more of the following troubleshooting methods. Here is the checklist before you install Internet Explorer To successfully install Internet Explorer 11, make sure that your system meets one of the following minimum operating system requirements:. Internet Explorer 11 is included with Windows 8. Therefore, you don't have to install Internet Explorer 11 on these operating systems. For more information about the minimum operating system requirements for Internet Explorer 11, see System requirements for Internet Explorer Internet Explorer 11 tries to install required software and components automatically.
If this installation fails, Internet Explorer stops the installation process. In this situation, you must install the prerequisite software manually before you can install Internet Explorer For more information, see Prerequisite updates for Internet Explorer 11 to obtain the prerequisite updates for Internet Explorer 11 for Windows 7.
Some computers that have hybrid video adapters are not yet compatible with Internet Explorer 11 for Windows 7. Internet Explorer 11 will not install on these systems until updated hardware drivers are installed. For more information about this issue, see Internet Explorer 11 does not install on some hybrid graphics systems.
Internet Explorer 11 for Windows 7 cannot automatically install prerequisites if any update installation is in progress or if a system restart is pending. To check whether you have an ongoing update installation or a pending restart in Windows 7, follow these steps:. If you have ongoing activity, do the following before you try to install Internet Explorer 11 for Windows 7, as appropriate:.
You have to use the correct installer version for your operating system version. See How can I tell if my computer is running a bit or a bit version of Windows? Then, download the correct Internet Explorer 11 installer for your system version. To do this, go to Download Internet Explorer 11 Offline installer , and then locate the download file for bit systems or bit systems, as appropriate. During the installation process of Internet Explorer 11, you may receive the 9C59 error.
To resolve this issue, you may uninstall Internet Explorer 9, restart your computer, and then install Internet Explorer Steps to uninstall Internet Explorer This issue occurs when the custom text size DPI on your computer is set to a value that is larger than the default value. Or, you may uninstall Internet Explorer 11 temporarily. You can install Internet Explorer 11 in your localized environment by using either the English version of the installer or a supported language version of the installer for your localized environment.
If you don't use the English version of the Internet Explorer 11 installer, make sure that the language version of the installer matches the active language of your operating system. If the language versions don't match, Internet Explorer 11 stops the installation. Additionally, you receive the following error message:. For example, you experience a language mismatch if you try to install a Spanish version of Internet Explorer 11 on a computer that is running the Catalan-localized version of Windows.
To install Internet Explorer 11 in your active language, download the correct Internet Explorer 11 installer for your operating system version. This information applies only to non-English versions of the Internet Explorer 11 installer. You cannot download files or view files from a website when you connect to the site over HTTPS secure sites by using Internet Explorer 9 or a later version.
For example, you visit a secure website such as a bank or other financial institution and try to download or view a PDF file. The file does not appear in Internet Explorer and you may see an error message similar to the following:.
This problem occurs if the Do not save encrypted pages to disk option in Internet Explorer is selected. To download files, Internet Explorer must create a cache or temporary file.
In Internet Explorer 9 or a later version, if the file is delivered over HTTPS, and any response headers are set to prevent caching, and if the Do not save encrypted pages to disk option is set, a cache file is not created. Therefore, the download fails. Skip to main content. This browser is no longer supported. Download Microsoft Edge More info.
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